GenF20 Contact Number: +1 866-269-3487
If you have already ordered, click here to find your Airwaybill / Tracking Number.
Please review the Quick Answers below before using this form. In order to direct your question to the appropriate department, please select the subject of your email inquiry from the list:
I have a question about your product and would like some info.
Pay online using your credit card here
Pay via mail by sending a cheque or money order along with our mail order page here.
I am not happy with this product and want a refund.
Click Here to request a Return Merchandise Authorization.
I need to update my shipping address information.
Please be advised that if your package has already been shipped via UPS or DHL, it must be rerouted by the recipient. You may change the delivery address of the package yourself by contacting the courier with your tracking number. If your order has not been shipped, please provide alternate shipping instructions in the form above.
I wish to cancel my order.
In order to ensure fast and efficient customer service, please include your order number, date, and time of purchase in the form above.
I received SPAM which appears to be promoting your product.
We do not condone spamming and take this very seriously. Please cut and paste a copy of the offending email you received to the contact form above so we can take appropriate action. Remember to include the sender’s email address and the email subject title.